Policies & Booking Guidelines

​It is our intention to provide our clients with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage clients of Montana Movement & Massage. Unforeseen events occur requiring cancellation of your appointment. Since the massage therapists work by appointment, they do not receive compensation for appointments that are missed. In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

ARRIVAL TO YOUR MASSAGE:

New clients arrive 10–15 minutes early; established clients 5 minutes. Late arrival may shorten your session.

 

LATE ARRIVAL:

Late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original fee will be charged.

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CANCELLATIONS & NO-SHOWS:

Please provide 24-hour notice for reschedules or cancellations. Late cancellations and no-shows are responsible for full payment.​​​

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PRIVACY:

Records are confidential and only shared with your written consent or as required by law.

 

​CONDUCT:

Clients must maintain hygiene and avoid alcohol/drugs. Inappropriate behavior will result in session termination with full payment due.

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MINOR CLIENT:​

​Montana Movement & Massage provides treatment for clients under the age of 18. A parent or legal guardian must remain in the treatment room for the full duration of any session involving a minor.

 

 Have questions about session times, pre-session check-ins, or what to expect? Check out or FAQ page for answers.

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